Privacy Policy

Effective Date: March 20, 2026
Website: www.zensations.ca
Business: Zensations Health & Wellness Inc.

Zensations Health & Wellness Inc. (“we,” “our,” or “us”) provides services as a Life Coach and Holistic Health Coach. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian laws and professional standards.

This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your information when you visit our website or engage our services.

By using this website or our services, you agree to this Privacy Policy.

This website and our services are strictly for individuals 18 years of age or older.

We do not knowingly collect or retain personal information from individuals under 18. If such information is identified, it will be deleted promptly.

If you believe a minor has provided information, contact: helpdesk@zensations.ca

Our services are provided in the capacity of a life coach and holistic wellness coach.

• We do not provide medical, psychological, or regulated healthcare services
• Information shared is for educational, lifestyle, and personal development purposes only
• Our services are not a substitute for licensed medical, mental health, or regulated professional care

Clients are encouraged to seek appropriate licensed professionals where needed.

We limit collection to what is necessary for service delivery, safety, and operations.

• Name
• Email address
• Phone number
• Appointment/booking details
• Communications via forms, email, or messaging

You may choose to share personal lifestyle or wellness information, such as:

• Goals, habits, or routines
• Stress, lifestyle, or general wellbeing concerns

While this information is not considered regulated medical data, we treat it as confidential and sensitive.

Payments may be processed through:

• Square
• Stripe
• PayPal
• Interac e-Transfer

We do not store full credit card or banking details on our systems.

• Third-party processors (Square, Stripe, PayPal) manage payment data under their own security standards (including PCI-DSS compliance)
• For e-Transfers, financial information is handled through your bank; we receive only confirmation details

• IP address
• Browser/device type
• Pages visited and usage data

We use your information only as necessary to:

• Schedule and manage appointments
• Provide coaching and wellness services
• Communicate regarding bookings, updates, or inquiries
• Process payments securely
• Improve website functionality
• Maintain safety, security, and fraud prevention
• Send optional communications (with consent only)

We collect, use, and disclose information based on:

• Your informed consent
• Legitimate business operations (e.g., scheduling, billing)
• Legal obligations where applicable

You may withdraw consent at any time, subject to legal or contractual limits, by contacting: helpdesk@zensations.ca

We do not sell or rent your personal information.

Information may be disclosed only when necessary:

• To trusted service providers (e.g., payment processors, booking tools)
• When required by law or legal authority
• To address safety concerns or prevent harm

All third-party providers are expected to maintain appropriate safeguards.

We implement reasonable safeguards appropriate to the sensitivity of the information, including:

• Secure digital systems and access controls
• Limited access to client information
• Confidential handling practices

No system can guarantee absolute security.

We retain information only as long as necessary to:

• Provide services
• Meet insurance and business record-keeping requirements
• Comply with legal obligations

Client records may be retained for a reasonable period consistent with professional liability insurance expectations.

When no longer required, information is securely deleted or anonymized.

Under applicable laws, including PIPEDA and British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

• Access your personal information
• Request corrections
• Withdraw consent (where applicable)
• Request deletion, subject to legal and retention requirements

Requests can be made at: helpdesk@zensations.ca

Our website and operations may rely on third-party platforms (e.g., Square, Stripe, PayPal). These providers operate under their own privacy policies.

We encourage you to review their terms directly.

We are committed to maintaining strict confidentiality of client information.

• Information is not disclosed without consent
• Shared only on a need-to-know basis
• Exceptions apply only where required by law or safety concerns

While we take reasonable steps to protect your information, we cannot guarantee absolute security. By using our services, you accept this risk to the extent permitted by law.

We may update this policy periodically. Updates will be posted with a revised effective date.

For questions or requests:

Email: helpdesk@zensations.ca
Website: www.zensations.ca

We comply with applicable Canadian privacy laws, including:

• PIPEDA (Personal Information Protection and Electronic Documents Act)
• British Columbia Personal Information Protection Act (PIPA)

We also follow best practices aligned with coaching industry standards and professional liability insurance expectations.