Zensations Health & Wellness Inc.
Effective Date: Feb 18, 2026

Zensations Health & Wellness Inc. (“Zensations,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, safeguard, and manage personal information when you visit our website, book services, purchase products, or otherwise interact with us.

By engaging with our services, you consent to the practices described in this Privacy Policy.

“Personal information” means information about an identifiable individual, including but not limited to:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Date of birth
• Payment information
• Appointment history
• Health or wellness information voluntarily provided by you

Personal information does not include business contact information used solely for business communications.

We collect personal information in the following ways:

• When booking appointments
• When completing intake or assessment forms
• When purchasing products
• When subscribing to newsletters
• When contacting us

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited
• Date and time of access
• Cookies and tracking technologies

We collect personal information only for identified purposes, including:

• Providing wellness services
• Assessing your needs and customizing services
• Processing payments
• Communicating with you about appointments or services
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal or regulatory requirements

We will not use your information for purposes other than those identified without your consent, unless required or permitted by law.

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services.

To withdraw consent, please contact us using the information provided below.

Health-related information is considered sensitive under Canadian privacy laws. We:

• Collect only information necessary for providing services
• Limit access to authorized personnel
• Store such information securely
• Do not disclose health information without your express consent unless required by law

Zensations Health & Wellness Inc. does not provide medical diagnosis or treatment unless explicitly stated.

We do not sell or rent your personal information.

We may disclose personal information to:

• Third-party service providers (e.g., payment processors, booking platforms, email marketing services)
• Professional advisors (lawyers, accountants)
• Regulatory authorities, if required by law
• Law enforcement agencies where legally obligated

All service providers are required to safeguard your information.

Some third-party service providers may store or process data outside of Canada (e.g., in the United States). In such cases, personal information may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure appropriate safeguards are in place.

We protect personal information using appropriate administrative, technical, and physical safeguards, including:

• Secure servers and encryption (where applicable)
• Restricted access to personal information
• Secure storage of physical records
• Staff confidentiality obligations

Despite our efforts, no system can guarantee absolute security.

We retain personal information only as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, tax, or regulatory requirements
• Resolve disputes

When no longer required, information is securely destroyed or anonymized.

Under PIPEDA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent (subject to legal limitations)
• File a complaint regarding privacy practices

Requests must be made in writing. We may require verification of identity before processing your request.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze traffic
• Personalize user experience

You may adjust your browser settings to refuse cookies, though some website features may not function properly.

Our services are not directed to individuals under 18 years of age without parental or guardian consent.

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The updated version will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

Privacy Officer
Zensations Health & Wellness Inc.
Tressa Lacey
Email: helpdesk@zensations.ca